Return and Exchange Policy

We always ensure that every item is in the best condition before we serve it to our valued customers.
If defects were noticed after you received the product, you can follow the general rules and conditions for our returns.

RETURN CONDITIONS:

• SRI allows a 7-day return on products purchased from the website. Your return option will be:
  • A refund to your original payment through a store voucher.
• We will need the necessary documents and information to process your return. Some general rules govern all return or exchange requests; these are:
  • The item should be returned within 7 days upon receipt of the item.
  • All customers making a return or exchange request must fill out a Return Request.

HOW TO RETURN YOUR ITEMS:

• To process your return, contact inquiry@sriphils.com and provide the following information:
  1. Order Number
  2. Date Ordered
  3. Customer Name
  4. Contact Number
  5. Email Address
  6. Item to be returned
  7. Reason for return
• An SRI Customer Service Representative will then give you a Return Request Form.
• Return the item by sending the form.
• In your return request, please ensure to indicate the reason for the return and attach photos of the item/s to be returned.
• Upon receipt of the request, an SRI Customer Service Representative will evaluate your Return Request and will inform you if you qualify for:
  • an online store voucher
• To proceed with returns, our Customer Service Representative will provide you with the following option on how to return your order:
  • Deliver the Package to:
  • Sports Resources Inc.
    The Quorum Centre #73 C. Raymundo Ave.
    Brgy. Caniogan, Pasig City, Metro Manila
    651-7777 loc. 744
  • Please print the return form and include it in your package.
  • Keep a copy of your order number and return number.
• For return online, note that the 7-14 days processing time will commence upon our receipt of the returned item. You will be issued an online store voucher.

The table below outlines the type of returns allowed by the return policy and the general condition that the items must be returned in by the customer, for the return to be considered valid. The fulfilment centers have 5 business days upon return of the item to the warehouse to assess if the returned item meets the return conditions specified in the table below.

Items returned to the warehouse that do not meet the conditions listed below will not be eligible for a customer refund, and the delivery costs will not be refunded.

General Return Conditions for Return Types

EXCHANGE CONDITIONS:

We accept exchanges only for items that are defective, damaged, or incorrectly sent. Items must meet the requirements below to be eligible for an exchange:

• The item must be unused, unworn, and in its original condition, unless the concern is related to a product defect or damage.
• The item must be returned with its original packaging, tags, accessories, and other inclusions, when applicable.
• Customers are required to provide proof of purchase or order details.
• For damaged or incorrect items, we recommend taking clear photos and/or a video of the parcel upon opening to help us verify and process the concern.
• Exchanges are subject to product availability. If the same item is unavailable, we may offer an alternative resolution, such as a replacement of equivalent value, subject to our assessment.
• Items damaged due to misuse, improper handling, normal wear and tear, or unauthorized modifications are not eligible for exchange.
• Exchange requests must be reported to us within the applicable warranty or exchange period.

If you need to request an exchange, please send us an email at inquiry@sriphils.com with your order details, photos/videos of the item, and a brief description of the concern.

For approved exchanges, please send the item to:

SPORTS Resources, Inc.
#73 Quorum Center C. Raymundo Ave.
Brgy. Caniogan, 1600 Pasig City
Philippines

Our team will evaluate the item once received and advise you of the next steps. Shipping and handling fees may apply depending on the reason for the exchange and the outcome of the assessment.

HOW TO RECEIVE A REFUND:

• The validity of refund requests will be at the sole discretion of SRI.
• All refunds for online transactions will be processed online.
• All refunds will be in Vouchers.
• Online store vouchers can only be used on the SRI Website and not in the physical store.