Frequently Asked Questions

Simply browse our products and add your desired items to your cart. Once you're ready to purchase, click Checkout. You can choose either Delivery or Store Pickup, then select your preferred payment method and enter the required details to complete your order.

After placing your order, you will receive an email confirmation. We will also send email updates regarding your order status until it is ready for pickup or has been delivered

You’re welcome to check out as a guest, so creating an account isn’t required to place an order.

However, we recommend creating an account so you can stay updated with our latest product releases, exclusive promotions, special offers, and newsletters.

We're happy to help! You may reach our Customer Support team through:

Telephone: (+632) 8651-7744, 8651-7777 Local 744

Mobile: (+632) 9610-737-383, (+632) 9209-608-337

Email: inquiry@sriphils.com

SPORTS Resources, Inc.
#73 Quorum Centre, Good Harvest Complex,
C Raymundo Avenue, Brgy Caniogan Pasig City

Yes. All our products are 100% authentic and sourced directly from our official brand partners. As an authorized retailer and distributor, we ensure that our products meet the quality and authenticity standards of each brand.

Our product usually includes sizechart. You may also send us an email for further assistance at inquiry@sriphils,com or contact us at 8651-7777 loc 744 or (+632) 9610-737-383, (+632) 9209-608-337.

Our shoe sizes are based on US sizing. We recommend checking the size guide available on each product page to help you find the best fit. If you need further assistance with sizing, our customer support team will be happy to help.

If you're able to add an item to your cart and successfully place your order, it means the item is currently in stock. Our website updates inventory regularly to reflect product availability. Will sold-out items be restocked?

Restocking depends on product availability and brand supply. For updates on specific products, you may contact our Customer Support team or check our website regularly.

Yes, we offer a warranty on our products. If you encounter any issues, please notify us within 7 days of receiving your order so we can evaluate the product. Our Customer Service team will be happy to assist you throughout the warranty process and provide further guidance.

Yes, all prices displayed on our website are inclusive of VAT. The price you see on the product page already includes the applicable Value-Added Tax (VAT), so there are no additional VAT charges at checkout.

Only one voucher can be applied per checkout. If you have multiple vouchers, you may choose the one that offers the best value for your order.

We accept a variety of payment methods for your convenience. You can pay using GCash, credit or debit cards, Cash on Pickup (for store pickup orders), or Cash on Delivery (COD) where available.

Yes, online payments made through our website are safe and secure. We use secure payment processing to help protect your transaction and personal information. If you experience any issues during payment, please don't hesitate to contact our Customer Service team—we'll be happy to assist you.

Shipping fees vary depending on your delivery location. The exact shipping cost will be calculated and displayed at checkout after you enter your delivery address.

Delivery time depends on your location. Typically,

• Metro Manila: 2-3 business days
• Luzon: 5-10 business days
• Visayas: 10-12 business days
• Mindanao: 12-15 business days

Please note that actual delivery times may vary due to courier operations, weather conditions, holidays, or other unforeseen circumstances.

Yes, we deliver nationwide within the Philippines through our partner courier. Delivery times may vary depending on your location.

Yes, you may change your shipping address as long as your order has not yet been booked with the courier or shipped. Please contact our Customer Service team by email as soon as possible, and we'll be happy to assist you with updating your delivery address.

Yes, you may send us an email for order modification or cancellation. Please make sure that the order has not been shipped yet.

If you are unable to receive your order, please ensure that you endorse the payment and provide the complete order details to the person who will receive the delivery on your behalf.

Please refer to our Return and Exchange Policy for more information.

Kindly send an email to inquiry@sriphils.com with the details of your return or exchange request. Once we receive your email, we will review your concern and assist you accordingly.

We kindly ask that you take a video while opening the parcel and send it to inquiry@sriphils.com. This will help us document the issue and report it to our courier.

Once we receive the video, we will request that the item be returned. After the return has been confirmed, we will process the replacement accordingly.

• All Toby's Sports branches nationwide
• Olympic Village branches nationwide

Yes, we do accept walk-in customers.

Warehouse Address:
73 Quorum Centre, Good Harvest Complex
C, Raymundo Avenue, Brgy. Caniogan,
Pasig City

Warehouse Hours:
Monday to Friday (except holidays)
8:00 AM – 4:00 PM

Yes, all of our products are covered by a warranty.

If you wish to file a warranty claim, please send us an email at inquiry@sriphils.com with the details of your concern. Once we receive your email, we will provide you with the warranty claim process and the necessary instructions.

Our warranty does not cover:

• Normal wear and tear from regular use
• Damage caused by misuse, abuse, negligence, or improper handling
• Accidental damage, including drops, impacts, or exposure to water or other liquids (unless the product is specifically designed for such conditions).
• Unauthorized repairs, modifications, or alterations.
• Damage resulting from improper storage or failure to follow the product's care and maintenance instructions.
• Cosmetic damage that does not affect the product's functionality.
• Products with missing, altered, or removed proof of purchase, where applicable.